EXCHANGE AND RETURNS

We are happy to exchange or refund any products up to 28 days from their invoice date, provided we are informed of your intention prior to their return, and they are received in their original condition.

Please email us to request your return authorisation number, as unauthorized returns cannot be accepted.

Provided all the above criteria are met, the value of the products will be refunded less the cost of the initial postage and handling.

FAULTY GOODS

In the unlikely event of receiving a faulty product, please contact us first to explain the problem. You may then be asked to return the product to us, and a full refund will be offered including the cost of your own return postage. We do not offer refunds however, when the products have clearly been damaged through blatant misuse.